Congratulations on signing up for Help.lk, This guide will help make sure you are prepared to support students on our platform!
Now that you’ve created your account, you still need to set up your availability and pass at least one certification quiz before you can start receiving students requests. Read about how to complete each of these steps below. We’ve also included some quick tips on how to maximize your requests and impact.
Go to the Schedule page and select all the times you’d like to receive notifications if a student requests help. We recommend you select times where you expect to be free at least 60% of the time. Don’t worry—you’re never committed to picking up a request because we text more than one expert at once.
Go to the Training page and click “Take Test” to begin a certification quiz! If you’re familiar with the material, the average quiz is 10-15 questions and should take you about 15 minutes. We recommend you try the quiz once to get a baseline, then review our materials to fill in the gaps in your knowledge. You get 3 tries!
After your account is “active”, you’ll start seeing texts from HELP about students that need your help! Below we’ve broken down every step of working with a student on HELP, including quick tips on how to have the biggest impact possible.
If a student makes a request in a subject you’re certified in and at a time that you’ve opted into notifications, you’ll get a text message from HELP.LK Our texts look like this:
To fulfill a request, you can either click on the link in the text you received or select the student from the list of waiting students located on the dashboard.
After picking up a request, you’ll be placed in our virtual classroom. Right now, this classroom is equipped with a text-based chat and a whiteboard. It looks like this:
It’s important to be friendly and encouraging! Here’s some easy phrases for you to pull from in different scenarios:
Being a good tutor doesn’t mean you need to know everything about every subject. In fact, many of our best tutors start each session by Googling the topic in question to give themselves a refresher.
Instead, being a good tutor is all about identifying gaps in knowledge, leading the student to the answer themselves, and generalizing the approaches that you teach them so they can apply it to other problems.
HELP.LK is a small start-up, so we apologize ahead of time for any bugs you encounter or anything that doesn’t work as well as we’d like it to yet. You can help us improve in several ways: